Terms and Conditions
Rahaloon is a Saudi company licensed by the Ministry of Tourism to organize trips.
(Rahaloon Tours Operating Company - Commercial Registration No. 1010920747)
After reserving and joining a trip, I confirm that I have read and agreed to all the terms and conditions stated below. Please read the following terms carefully, if you have any questions or concerns, please inform us as soon as possible. It’s important to read and understand the terms below since it’s considered as the agreed-upon contract between you and Rahaloon. By reserving, you agree that you have read, understood, and agreed to adhere to the rules of the reservation.
1- Disclaimer:
Risk acknowledgement: Rahaloon organizes and manages activities in locations where the standard of accommodation, transportation, cleanliness, medical facilities, infrastructure, and overall safety may not meet your usual expectations. When booking our trips, please keep this in mind. All our trips, especially those involving encounters with dangerous wildlife, have risks such as injuries, physical and mental illness, loss or damage to personal belongings, and discomfort. By booking with us, you fully acknowledge and accept responsibility for all such risks associated with the trips to the fullest extent permitted by law. Your decision to book and participate in the trip is based on the information provided at any time, and you consent to assume responsibility for the associated risks.
2- General conditions:
Your attendance to the trip indicates that you have read, understood, and agreed to the terms and conditions. Also note that attending falls under your responsibility in case of any potential danger. All members privacy must be respected, and in case of any complains or harassments of any sort, the member will be banned from attending future trips.
3- Photographing other members:
- Photographing other people without their permission is prohibited.
4- Prohibited actions:
• Alcohols and drugs are prohibited during the trip.
• Carrying all and any weapons or drugs.
• Preserving public decency in the system of Saudi Arabia.
• Smoking in resting and camping areas.
• Dialogues or wearing clothes containing political or religious symbols are prohibited.
• Disposing plastic or inappropriate materials on the ground during the trip is prohibited.
• Cutting or collecting wood.
• Hunting.
5- Health specifications:
• Physically and mentally healthy.
You must disclose any pre-existing medical conditions that may require urgent medical attention, affect your energy levels, or impact your experience with other members. Rahaloon reserves the right to request an overall health check report from a certified medical practitioner. We also have the right to cancel your reservation and refund your money minus any non-refundable costs.
6- Commander’s Consent:
- In all our activities, the decisions made by the commander, tour guide, or company representative that impact the enjoyment and safety of the activity will be considered final. As a member, you have to adhere to the laws and regulations, instructions, or traditions at all visited places. If you refuse to follow commands or disturb the group, the commander, tour guide, or company representative reserve the right to ask you to leave the activity immediately without a refund. You will also be responsible for arranging your own transportation at your own expense.
7- Publicity:
You agree that Rahaloon may use photographs of you taken during the trip for advertising purposes without prior notification or compensation.
8- Privacy:
Your personal information is only collected for the purpose of providing the requested service. Information might be revealed or collected by our service providers to provide the services; however, it won’t be used by them for any other purpose. Services might not be provided without this information. We can also use your information to inform you with additional products or services that might interest you. The provided information will be stored and protected as privately as possible.
9- Cancellation:
- In case of a cancellation or withdrawal, the member is not entitled to claim a refund of the paid amount for the services and materials in advance under item (10).
- If the member violates the commander’s instructions, he is not entitled to return the amount.
10- Price of the trip:
Prices are shown depending on the specific costs shown in Rahaloon. You reserve the right to adjust prices until you have paid for your full experience.
Trip dates, prices, and routes can be changed. Also, your air travel expenses, insurance, and personal purchases during the trip are not included in the trip’s fees.
11- Complaints:
If you have any complaints, you must inform the tour guide representing Rahaloon at the earliest opportunity so that appropriate action can be taken, if possible. If you are not satisfied with their response, please notify us in writing, and we will try to resolve the issue. If by the end of the trip, you still feel dissatisfied with how your complaint was handled, please notify us in writing within 30 days of the trip's conclusion.
You bear full responsibility for any potential risks associated with attending the trip. You consent that all information provided by you, including texts, pictures, and videos, will not violate any laws or regulations, or any third-party rights. Be aware that you’re solely accountable of the information you provide, and Rahaloon will not be responsible of any misinformation or the removal of any content.